Terms of Service

Last updated: 27 April 2026

These Terms of Service ("Terms") form a legally binding agreement between you and Localla, an individual sole trader trading as Localla ("Localla", "we", "us", or "our"), the provider of the Localla mobile application and related services.

Please read these Terms carefully. By creating an account or otherwise using Localla, you confirm that you have read, understood and agreed to them. If you do not agree, you must not use the Service.

1. Introduction and acceptance

1.1 Localla is a UK-based mobile application that helps people find and offer help with small local jobs. It is operated from England by Localla, trading as Localla, under an Individual Apple Developer account.

1.2 These Terms apply to every visitor, account holder and user of Localla. By tapping "Continue", "Sign in", "Agree", or by otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference.

1.3 If you are using Localla on behalf of another person or organisation, you confirm that you have the authority to bind them to these Terms.

1.4 Nothing in these Terms affects your statutory rights as a consumer under English law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Definitions

In these Terms:

• "Service" means the Localla mobile application, the Localla website at localla.net, and any related features, content or services we provide.
• "User" means any person who accesses or uses the Service, whether as a Poster, a Candidate, or a visitor.
• "Poster" means a User who posts a job or task on the Service seeking help from other Users.
• "Candidate" means a User who expresses interest in a posted job and may communicate with the Poster with a view to carrying out that job.
• "Job" means any task, piece of work, favour, or errand posted by a Poster on the Service.
• "Content" means any text, images, photographs, video, audio, links, or other material submitted to or made available through the Service by any User, including job posts, chat messages, profile information and profile selfies.
• "Localla Plus" means our optional paid subscription described in section 10.
• "Boost" means an optional one-off paid product that temporarily raises the visibility of a specific Job, as described in section 11.

3. Eligibility

3.1 You must be at least 18 years old to use Localla. Localla is rated 17+ on the App Store and is not intended for children.

3.2 By using the Service you represent and warrant that:

• you are at least 18 years of age;
• you have full legal capacity to enter into these Terms;
• you are not currently suspended or banned from the Service;
• your use of the Service will comply with all applicable laws.

3.3 We may refuse, suspend, or terminate access to any account where we reasonably believe the account holder does not meet these eligibility requirements.

4. Your account

4.1 To use most features of the Service you must create an account, currently by signing in with Apple (or, where available, Google).

4.2 You agree to provide accurate, current and complete information during registration (including your real first and last name) and to keep that information up to date. Your first name is shown to other Users; your last name is held for support, safety and legal purposes only and is not displayed publicly.

4.3 You are responsible for maintaining the confidentiality of the credentials (such as your Apple ID) used to access the Service and for all activity that occurs under your account. You must notify us immediately at contact@localla.net if you become aware of any unauthorised use of your account.

4.4 You must not create more than one account, create an account using someone else's identity, or create an account to circumvent a previous suspension or ban.

4.5 Before posting a Job or expressing interest in a Job for the first time, you will be asked to take a live profile selfie. This selfie is a social-accountability "presence photo" intended to reassure other Users that you are a real person. It is not a formal identity verification and does not confirm your legal identity. See our Privacy Policy for how selfies are stored and shared.

5. The Service — Localla as a facilitator

5.1 Localla is a facilitator. The Service provides a space where Posters can describe local jobs and Candidates can express interest in those jobs and communicate with the Poster. Localla is not a party to any arrangement or agreement reached between a Poster and a Candidate.

5.2 Specifically, and for the avoidance of doubt:

• You contract directly with the other User, not with Localla. Any agreement about the work, its scope, its timing, its price, its quality, and its payment is a private agreement between the Poster and the Candidate.
• Localla does not set or control prices. The Poster chooses the budget; the Candidate chooses whether to accept. Localla does not dictate, recommend or enforce any particular amount.
• Localla does not handle payment between Users. Payment for jobs is arranged and settled directly between the Poster and the Candidate, off-platform. Localla is not a payment processor, escrow service, employer, recruitment agency, or employment business.
• Localla does not manage or supervise the work. How, when and whether a Job is carried out is entirely up to the Poster and the Candidate. Localla does not allocate, schedule, direct, instruct, monitor, appraise or control the performance of any work.
• Localla does not restrict how Users communicate beyond its own Terms and safety rules. Once a chat is open, Users are free to discuss the Job on their own terms.
• Localla does not employ, engage, hire, or subcontract any User in any capacity. No employment, worker, agency, partnership, joint venture, or fiduciary relationship is created between Localla and any User by virtue of these Terms or use of the Service.

5.3 Localla operates safety features — including content moderation, reporting tools, profile selfies, reliability signals and chat footers — to help protect Users and enforce these Terms. These features exist to uphold Localla's own Terms and community standards. They are not a form of management or supervision of Users and do not make Localla a party to any arrangement between Users.

5.4 You acknowledge that Localla does not verify the identity, qualifications, insurance, skills, trustworthiness or right to work of any User. You are responsible for your own decisions about whom to deal with and on what terms. You should use common sense — meet in public where appropriate, do not pay in advance for work not yet done, trust your instincts, and walk away if something feels wrong.

6. User Content and your responsibilities

6.1 You are solely responsible for the Content you submit to the Service and for the consequences of submitting it. You must only submit Content that you have the right to submit.

6.2 You represent and warrant that:

• your Content is accurate, not misleading, and complies with these Terms and all applicable laws;
• you own or have all necessary rights, licences and permissions to submit the Content and to grant Localla the licence in section 13;
• your Content does not infringe any third party's intellectual property, privacy, publicity or other rights;
• any Job you post accurately describes the work and the budget and is a real task you genuinely want help with.

6.3 You must not use the Service to harvest, scrape, collect or store other Users' personal data, except to the extent strictly necessary to communicate about a specific Job.

7. Prohibited conduct and content

7.1 You must not use the Service, and must not post, share, send or otherwise make available any Content, that:

(a) Priority illegal content

• promotes, encourages, facilitates or depicts terrorism, or support for a proscribed organisation;
• contains, depicts, promotes or solicits child sexual abuse material or the sexual exploitation of children;
• incites hatred or violence against any person or group based on race, ethnicity, religion, nationality, disability, sex, sexual orientation, gender identity, or any other characteristic protected under the Equality Act 2010;
• constitutes harassment, stalking, bullying, threats of violence, or the non-consensual sharing of intimate images;
• constitutes or facilitates fraud, deception, scam activity, or misuse of financial instruments or stolen goods;
• involves the supply, sale or promotion of controlled drugs, unlicensed medicines, psychoactive substances, or drug paraphernalia;
• involves the supply, sale, modification or promotion of offensive weapons, firearms, knives, or other items whose sale is restricted by law;
• facilitates immigration crime, including assisting unlawful entry, or the employment of a person in breach of immigration controls;
• facilitates or promotes human trafficking, modern slavery, forced labour, or sexual services.

(b) Discrimination and hateful conduct

• discriminates against any person in a way that would be unlawful under the Equality Act 2010, whether in job requirements, chat messages, or profile content;
• refuses or restricts opportunities on the basis of a protected characteristic.

(c) Misuse of the Service

• contains spam, unsolicited advertising, chain messages, pyramid schemes or off-platform recruitment for unrelated services;
• impersonates another person or misrepresents your affiliation with any person or organisation;
• contains malware, viruses, tracking pixels or any code intended to damage, disrupt, or gain unauthorised access to any system;
• uses automated means (bots, scripts, scrapers) to interact with the Service, except through interfaces we expressly permit;
• attempts to reverse-engineer, decompile or otherwise interfere with the Service's security or integrity;
• circumvents rate limits, access controls, suspensions or bans.

7.2 You must also not post Jobs that:

• require the Candidate to work in conditions that are unsafe or unlawful;
• require qualifications, licences or insurance which the Poster knows or suspects the Candidate does not have;
• are a front for any of the prohibited activities in section 7.1.

7.3 Breach of this section 7 may result in immediate removal of Content, suspension or permanent termination of your account, and where appropriate, referral to law enforcement or regulatory authorities.

8. Content moderation

8.1 Localla operates a three-layer content moderation pipeline on Job posts:

• Layer 1 — safety net: a deterministic rule-based check that blocks clearly prohibited terms and patterns.
• Layer 2 — automated classification: Job posts are checked against a general-purpose content safety classifier.
• Layer 3 — categorised review: a structured AI classifier applies Localla's policy categories and decides whether to approve, reject, or hold the post for human review.

8.2 The pipeline produces one of three outcomes: approved, rejected, or held for review. A post that is held for review is not shown in the feed until the review is complete.

8.3 Chat messages between Users are not automatically moderated at this time. If you see something in a chat that breaks these Terms, please use the in-app report flow.

8.4 We may, acting reasonably, remove or hide any Content, refuse to publish any Content, suspend any account, and take any other proportionate steps to enforce these Terms or comply with the law.

8.5 If you believe we have wrongly removed your Content or suspended your account, you may appeal by emailing contact@localla.net with the relevant details. We will review genuine appeals and respond in a reasonable time.

9. Reporting and safety

9.1 You can report a Job, a chat message, or another User from within the app using the report icons in the relevant screens. You can also block another User to prevent them from contacting you.

9.2 Every report is reviewed — usually within 24 hours. More complex cases may take longer. Urgent safety concerns involving a risk to life or serious crime should be reported to the police by dialling 999, or by contacting your local police force. Reporting to Localla is not a substitute for reporting to the authorities.

9.3 Where a report indicates priority illegal content or a credible safety risk, we may take immediate action to remove the Content, suspend the account, and, where required or appropriate, cooperate with law enforcement.

9.4 Looking after your own safety matters. We recommend that you meet other Users in a public place where possible, tell someone where you are going, avoid paying upfront for work that has not been done, and stop contact immediately if anything feels wrong.

10. Localla Plus subscription

10.1 Localla Plus is an optional paid subscription that gives you access to additional features such as a larger search radius, unlimited skill alert tags, more frequent notifications, and a monthly allowance of free Job boosts. The exact benefits in force from time to time are described on the in-app Localla Plus paywall.

10.2 Price and billing period. Localla Plus costs £4.99 per month (including any applicable UK VAT). Your subscription begins on the date of purchase and renews automatically every month until you cancel.

10.3 Payment and auto-renewal. Payment is taken through your Apple ID via Apple's In-App Purchase system. Your Apple ID account will be charged at confirmation of purchase. The subscription will automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the price of the chosen package.

10.4 Managing and cancelling. You can manage and cancel your subscription at any time through your iOS Settings, under your Apple ID, by going to Settings → [your name] → Subscriptions → Localla. Cancellation takes effect at the end of the current paid period; you keep access to Localla Plus until that period ends. This cancellation route satisfies the "easy cancellation" requirements of the Digital Markets, Competition and Consumers Act 2024.

10.5 Express consent to immediate supply and waiver of the 14-day cooling-off right. Localla Plus is digital content that we begin supplying to you immediately on purchase. By tapping the purchase button on the Localla Plus paywall, you:

• give your express consent to Localla beginning the supply of Localla Plus immediately, before the end of the 14-day cancellation period provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• acknowledge that, as a result, you lose your right to cancel under those Regulations (Schedule 3, paragraph (m)) once supply has begun.

10.6 The waiver in section 10.5 does not affect your rights under the Consumer Rights Act 2015 if Localla Plus turns out to be faulty or not as described (see section 12 and section 15).

10.7 We may change the price of Localla Plus or the benefits it includes for future billing periods. We will give you reasonable advance notice of any such change, and you can cancel before the change takes effect if you do not accept it.

11. Job Boosts

11.1 Boosts are optional one-off paid products that temporarily raise the visibility of a specific Job in the feed. Three Boost products are currently offered:

• 24-hour Boost — £0.99;
• 48-hour Boost — £1.99;
• 7-day Boost — £2.99.

11.2 Prices include any applicable UK VAT. Boosts are purchased through Apple's In-App Purchase system and are charged to your Apple ID at confirmation of purchase. Boosts are one-off consumables — they do not auto-renew.

11.3 Express consent to immediate supply and waiver of the 14-day cooling-off right. A Boost is digital content that is activated immediately on purchase. By tapping the purchase button you:

• give your express consent to Localla beginning the supply of the Boost immediately, before the end of the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• acknowledge that you lose your right to cancel under those Regulations once the Boost has been activated.

11.4 The waiver in section 11.3 does not affect your rights under the Consumer Rights Act 2015 if the Boost does not work, is not applied to your Job, or is otherwise not as described.

12. Fees and refunds

12.1 Posting Jobs and expressing interest in Jobs on Localla is free. The only charges we make are for Localla Plus and Boosts, as described in sections 10 and 11.

12.2 Statutory digital content rights. Under the Consumer Rights Act 2015, any digital content we supply to you (Localla Plus and Boosts) must be of satisfactory quality (section 34), fit for the particular purpose we describe (section 35), and as described (section 36). If it is not, you are entitled to the statutory remedies, including repair, replacement, a price reduction, or a refund (sections 42–45).

12.3 How to request a refund. Apple handles billing for all our in-app purchases. You can request a refund directly from Apple at reportaproblem.apple.com. If Apple declines a request that you believe falls within your statutory rights under the Consumer Rights Act 2015, please contact us at contact@localla.net with the details and we will work with you to put matters right.

12.4 Where we are required by law to provide a refund, we will do so without undue delay and in any event within 14 days of accepting your claim, using the same payment method you used for the original purchase (typically, via Apple).

12.5 We do not refund payments simply because you have changed your mind after you have expressly consented to immediate supply and lost your cooling-off right under sections 10.5 and 11.3; however, that does not affect your statutory rights in section 12.2.

13. Intellectual property

13.1 Our rights. The Service, including the Localla name, logo, designs, code, databases, and the selection and arrangement of the Content we ourselves produce, is owned by or licensed to Localla trading as Localla and is protected by copyright, trade mark, database, and other intellectual property laws. Nothing in these Terms transfers any of those rights to you, except for the limited licence in section 13.4.

13.2 Your Content stays yours. You retain ownership of the Content you submit to the Service.

13.3 Licence you grant us. By submitting Content to the Service, you grant Localla trading as Localla a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt (for formatting and display), publish, transmit, moderate, and display that Content for the purposes of operating, providing, improving, promoting and securing the Service, and for complying with legal obligations. This licence is limited to what is necessary for those purposes and continues for as long as the Content is on the Service (plus any reasonable backup or legal-hold period).

13.4 Your licence to use the Service. We grant you a limited, personal, non-exclusive, non-transferable, non-sub-licensable, revocable licence to install and use the Localla app on a device you own or control, and to use the Service, solely for your personal, non-commercial use in accordance with these Terms.

13.5 Feedback. If you send us suggestions, feedback or ideas about the Service, you agree that we may use them without restriction or compensation to you.

14. Business users

14.1 Localla is designed for people arranging informal local help. However, some Candidates may use the Service in the course of a trade, craft or profession (for example, a self-employed cleaner, gardener or handyperson).

14.2 If you are a business user within the meaning of the Platform to Business Regulation (Regulation (EU) 2019/1150 as retained in UK law), then in addition to the rest of these Terms:

• we will give you reasons in writing if we decide to suspend, restrict or terminate the provision of our Service to you in whole;
• our main ranking parameters for Job listings are relevance to your search, recency, location proximity, and — where applied — any active Boost on a Job;
• you may raise complaints about our decisions affecting your use of the Service by emailing contact@localla.net, and we will handle them promptly and in good faith.

14.3 As a small service, we are not required to offer formal mediation under the Platform to Business Regulation, but we acknowledge the obligation and will, where reasonable, try to resolve disputes informally before any formal proceedings.

15. Our liability to you

15.1 Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be excluded or limited under English law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

15.2 In particular, and for the avoidance of doubt, nothing in these Terms limits or excludes:

• the statutory rights you have in relation to digital content under sections 9, 10 and 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for particular purpose, and conformity with description);
• the statutory rights you have in relation to services under sections 49, 50 and 52 of the Consumer Rights Act 2015 (reasonable care and skill, reasonable price, and reasonable time for performance);
• your right to the statutory remedies (repair, replacement, price reduction, or refund) where any of those statutory rights are not met.

15.3 Subject always to section 15.1 and 15.2:

• we provide the Service with reasonable care and skill but do not guarantee that the Service will always be available, uninterrupted, error-free, or secure against every possible threat;
• we are not responsible for the acts, omissions, conduct, honesty, skill, safety, or quality of work of any other User. Any dispute about a Job is between the Poster and the Candidate;
• we are not responsible for losses that were not reasonably foreseeable to both of us at the time you accepted these Terms, or for losses that were not caused by our breach;
• we are not responsible for business losses if you use the Service other than for your private use (loss of profits, business interruption, loss of business opportunity).

15.4 Cap on our liability. Subject always to sections 15.1 and 15.2, and to the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the total amount you have paid to Localla in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) one hundred pounds sterling (£100).

16. Indemnity

16.1 To the extent permitted by law, you agree to indemnify and hold Localla trading as Localla harmless from and against any reasonable losses, damages, costs and expenses (including reasonable legal fees) that we actually incur as a direct result of:

• your breach of these Terms;
• your unlawful conduct in connection with the Service;
• Content you submit that infringes the rights of a third party.

16.2 This indemnity does not apply to losses caused by our own negligence or breach, nor to any matter for which liability cannot be passed on to a consumer as a matter of English law. Nothing in this section 16 requires you to indemnify us for anything other than your own genuine wrongdoing.

17. Suspension and termination

17.1 You can stop using Localla at any time and can delete your account from within the app (Settings → Delete Account) or by emailing contact@localla.net. Account deletion is handled in accordance with our Privacy Policy.

17.2 We may suspend or terminate your access to the Service, or any part of it, where we reasonably believe that:

• you have materially breached these Terms or any applicable law;
• your continued use poses a safety risk to other Users;
• we are required to do so by law, court order, or a competent authority;
• we have stopped offering the Service (in whole or in a particular region).

17.3 Where it is reasonable and safe to do so, we will give you advance notice and an opportunity to put things right. In serious cases (including breaches of section 7) we may act immediately.

17.4 On termination, your right to use the Service ends. Any provisions of these Terms that by their nature should survive termination (including sections 13, 15, 16, 19, 20 and 21) will survive.

17.5 Termination does not affect any paid Localla Plus period you have already paid for; you will retain access until the end of that period unless we are required to revoke access for legal or safety reasons.

18. Changes to these Terms

18.1 We may update these Terms from time to time, for example to reflect new features, changes in law, or changes in how the Service works.

18.2 If we make material changes, we will give you reasonable advance notice through the app, by email, or by another appropriate means, before those changes take effect. Minor or clarifying changes may take effect on publication.

18.3 If you do not accept the updated Terms, you can stop using the Service and cancel any active Localla Plus subscription before the change takes effect. Your continued use of the Service after the change takes effect will be treated as acceptance of the updated Terms.

19. Governing law and jurisdiction

19.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales.

19.2 You and we agree that the courts of England and Wales have non-exclusive jurisdiction to settle any such dispute or claim. Nothing in this section deprives you of any mandatory protection you are entitled to as a consumer in your country of residence.

20. Complaints and dispute resolution

20.1 If you are unhappy with any aspect of the Service, please contact us first at contact@localla.net. We will do our best to resolve the issue informally and promptly.

20.2 As a reference point for online dispute resolution, the European Commission maintains an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. While the UK is no longer part of the EU ODR system, we include the link here as a goodwill pointer for Users who may wish to use it.

21. Miscellaneous

21.1 Severability. If any provision of these Terms is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.

21.2 No waiver. A failure or delay by us to exercise any right or remedy under these Terms is not a waiver of that right or remedy.

21.3 Entire agreement. These Terms, together with our Privacy Policy and any in-app legal notices we present to you, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

21.4 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor to our business (for example, on a restructuring or sale), provided this does not reduce your rights.

21.5 Third party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

21.6 Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including network outages, acts of God, or the failure of third-party services we rely on.

22. Contact us

If you have any questions about these Terms or about the Service, you can contact us at:

Localla, trading as Localla
Email: contact@localla.net
Website: localla.net

We aim to respond to all queries within a reasonable time and, for most enquiries, within a few working days.